Exceptional Sales Performance
Monday Motivational Minute
How do laughing, kissing and closing a sale differ?
January 7th 2013
By Gregory Ferrett
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Welcome to Monday
While watching the film “She’s the Man” one line stood out to me. Viola, dressed as a man, is coaching Duke on how to get a woman to like him. She says “If you can get a girl to laugh she will fall in love with you...?”
|Laughing breaks down barriers|
This made me think ... what is it about laughing which changes a persons mind? And how relevant is this to influence in other life activities?
Laughter is one of the few activities which can change the chemistry of the whole body. A hearty well developed laugh provides input into three areas of the body;
EnergyLaughter is the simplest and best way to quickly recharge energy reserves. (You can read more about the energy in the article ‘What can you do when you hit the wall and nothing seems to be working’)
ChemicalWhen you laugh, you generate a wealth of healing biochemical compounds. Deepak Chopra says “...your body can produce any drug you can buy from your chemist or drug store...” and one short burst of laughter can produce the life saving chemicals which drug companies sell for thousands of dollars. When you laugh your cortisol and catecholamine levels reduce and the left and right side of your brain come back into electrical balance.
PhysicalLaughter helps circulate lymph fluid and helps your organs by removing waste products, increasing your body’s ability to fight infection. Laughter also increases oxygen supply allowing your body to generate more energy. Higher levels of oxygen produce a natural ‘high’. Laughter, especially outrageous laughter, can give your body a real workout.
What about kissing and closing a sale?There are a few high stress activities in life. Two of the items right up there are making a decision to buy something (especially something expensive) and closing in on that first kiss with someone you really like.
As it turns out laughter affects the brain and body in much the same way to reduce stress for these activities.
One side of the brain is saying “You can do better than this”; or “Lets look at more options before we make a decision”.
The other side of the brain is saying “I like the way the colour will look in the living room”, or “I wish he would just kiss me”.
As the brain considers the statements each side of the brain produces a small electrical charge, one side (+) positive and the other (-) negative, not unlike a battle in the brain, creating stress. By helping a person laugh this barrier is reduced by discharging the two sides.
Viola was right. If Duke could get the girl to laugh her barriers came down. Even if these barriers were raised by months of bad behaviour, a single session of laughter will bring all the barriers down.
The same thing happens in a sale. If a salesperson or business owner can reduce the stress being experienced by the buyer using laughter all the barriers are gone. It is then just a matter of handling the real objections to getting a decision finalised.
Today’s question and actionLaughter is a serious matter. Here are some things you can do to help.
- Be prepared with a series of really funny stories. Like I say to my mother “Never let the facts get in the way of a good yarn”. Practice them and use them appropriately – you will find people start to respond to you better as you develop your library of humorous stories.
- Join a laughter club. A simple Google search will bring up your local club. Even a few meetings can change your life.
- Examine the blockages some of your sales. You may be surprised to see there is a minor point creating tension or stress. Make it into a point of laughter, with the joke being on yourself, and the watch the process move ahead.
Have a great week!
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